Online Retailers as well as Retail Businesses with Storefronts rely on a quality Phone System for communicating with customers and communicating among the staff.
Choose Moraltel SecureMoraltel Secure for Retail Business
Retail businesses are storefronts that sell to consumers. A good phone system can help ease the atmosphere of retail businesses. When consumers walk into retail stores, they’re able to shop and purchase necessities in a way that’s reliable and convenient. What makes retail stores tick are communications that are needed on the back end. Communicating with distributors, remote upper management and employees are inevitable for retail stores and Moraltel Secure provides sufficient means to accomplish these tasks professionally.
What’s also important is how, at times, it’s necessary to answer phoned in customer inquiries that customers have before making their way to the store. When customers call about products or other store info, they can be transferred to the appropriate person or department. In addition to speaking with a live person, customers can also hear recorded information about store hours or other important company news. If all employees are busy, call queues and music on hold make it possible for customers to hold the line until an employee is free to accept the call.
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For more information, continue reading below or call a
Moraltel Secure Consultant at 1-844-200-5171
VoIP Desk Phones
Moraltel Secure provides state-of-the-art Poly and Yealink VoIP desk phones that are designed to live up to the incoming and outgoing call traffic produced by retail stores. As computer and internet technology continues to improve, so has VoIP. This has caused leading VoIP phone manufacturers to continue releasing phones with better features and functionality. As VoIP telecommunications continue to dominate the business phone system arena, Polycom and Yealink are brands that have been able to meet the demand. Moraltel Secure now offers free phone rental. These phones are shipped to your office or facility with no monthly recurring fees. Learn more about Free Phone Rental.
On-Premises Installation
We provide On-Premises installation nationwide for desk phones in retail stores. Although a large portion of Moraltel phone installs are easily done by the customer, if you have numerous phones and/or a special configuration that’s needed, (PoE switch, VLAN, wall mounted phones, etc.) we can arrange to have an installer arrive to your premises and do the installation for you. We see that some of our customers prefer this assured and quick method, which enables them to stay focused on their usual tasks. You’ll have dial tone to place and receive calls before the installer’s departure. Let’s discuss what your needs are. Talk with an expert at 1-844-200-5171.
IPAT Voice Call Quality
Retail stores are places where you could be talking with customers over the phone while other customers are in your store. Smooth phone conversations in the midst of a retail atmosphere is a must have. While speaking with customers, you and your staff can rely on the clear and loud call clarity provided by Moraltel Secure. IAPT voice call quality prevents garbled sounds and voices arriving late. To learn more, visit our IPAT Voice Call Quality page.
Online Retailers and Customer Service
Storefronts that are open to the public are not the only type of retail. Retail also includes online businesses, and these online businesses enjoy maximizing their accessibility to customers. We have Contact Center solutions that provide sales and customer service across multiple communication channels.
Communication channels include voice, live chat, SMS, email, and social media. Each of these channels are included in your Moraltel Contact Center Agent Experience User Portal for each of your agents. If you’re an online business, you’ll want to consider Moraltel Contact Center because you’ll receive all potential sales and customer service inquiries due to increased accessibility of you and your agents. Read more about Moraltel Contact Center.