Professionalism & Simplicity
Be sure that you, your agents and colleagues are
prepared with Moraltel Phone System.
Moraltel Phone System Overview
All Moraltel VoIP desk phones and softphones are encrypted with TLS and
SRTP for your protection!
This is the Moraltel Way!
Moraltel Secure now provides Yealink and Polycom Free Desk Phone Rental! Free Desk Phone Rental means you get to use business phones at no costs for the life of your Moraltel account.
These phones are shipped quick to your office or facility with no monthly recurring fees. These are going fast! Learn more about Free Desk Phone Rental for your business!
Unlimited Nationwide Inbound and Outbound calls
On-Premises Installation & POTS Replacement
Same Day Service Activation
99.999% Perpetually Sustained Uptime
IPAT Processed Voice Call Quality
Music on Hold and Custom Music on Hold
Auto Attendant
Call Transfer
Free Desk Phone Rental
Speech Recognition Phone Menu
Voicemail
Call Queues
Call Recording
Mobile App & UCAAS
TLS and SRTP Phone System Security
Upgrade to Call Center or Contact Center
For more information, continue reading below or call a
Moraltel Secure Consultant at 1-844-200-5171
Introducing Moraltel Phone System
We created the carrier-grade Moraltel telecommunications platform to provide feature rich, customizable, reliable, and secure cloud-based phone system solutions for enterprises, small and medium-sized businesses, as well as the home-based entrepreneur. You get Class 5 phone service with IP-Centrex business phone system features. Moraltel Phone System also comes with unlimited inbound and outbound calls nationwide. Moraltel Phone System can furnish your office or facility with state-of-the-art VoIP Desk Phones for you and your agents. You can find more information about the types of businesses that use Moraltel Phone System at our Examples of Service Page.
Remote Rescue and Phone Tech Support
Moraltel Secure provides Remote Rescue and Phone Tech Support that facilitates your workforce with resources to ensure the agents in your office or contact center will have all the tools and guidance necessary to keep them in sync with the principles of your company’s objective. Our tech support team can remotely take control of your desktop computer or your agents’ desktop computer to connect to your phone system from your perspective. Not only do we fix issues with your phone system or phone, but you’ll also see us navigate your computer screen to phone system harmony. Read more about Remote Rescue and Phone Tech Support at our Understanding the Moraltel Way page.
Setting up a Moraltel Phone System account.
Setting up a Moraltel Phone System account is a quick and simple online sign-up procedure. When setting up your Moraltel Phone System service, you’ll be able to select a new toll-free number or a new phone number with your area code from our live inventory of phone numbers. We have thousands of toll-free and local phone numbers with area codes in every state of the country. You can also port your existing number to our company. For more information about porting, visit our Porting Page.
During the sign-up process you’ll select how many users you’ll be needing the service for, and you’ll also choose the desk phones they’ll use at their desk. You’ll be carefully guided through the sign-up procedure. In the future, you can always add more users and phones conveniently in your user portal. After placing your order, you’ll receive an email with a payment confirmation and another email with a link to the Moraltel Secure User Portal. While waiting for your new desk phones to arrive, you’ll have the option to start using our softphone to place and receive calls right away. You can conveniently set up an account here at our website, or by contacting us by phone at 1-844-200-5171.
The Account Administrator
The account administrator is the person that sets up the Moraltel Phone System account. The administrator will have special administrator access over the account. They have access to the billing section of the user portal where they can make payments and view billing reports. The account administrator will have full access to modifying the main menu, sub-menus and all the user extensions within the organization. As agents are added or removed from your organization, the administrator will have full control over activating new agents into the phone system and deleting agents who are no longer part of the call flow.
Moraltel Phone System equips the Account Administrator with everything they’ll need to manage their organization’s telecommunications needs.
Other Admin privileges include:
- Create users with “User Roles” that have customizable access levels. User Roles include “Office Managers”, “Site Managers” and “Basic Users”. Office Managers and Site Managers are granted permissions that will help them oversee and closely monitor any of the agents working under them.
Create “Sites” and “Departments” for multi-location chains and onsite classification purposes.
- Modify user portal usernames, passwords and voicemail pins for every agent in the organization.
- Manage any of the answering rules or settings associated with any of the devices that are connected to each user extension.
- Generate call history reports for any users in the organization.
The Caller Experience
When callers dial your business’s phone number, they will hear your main menu. If you would like to hear examples of main menu scripts, visit our “Voice Talent Hold Music Studio”. On your main menu you will have a menu of options that callers can select from. Available options callers can select from are keys 0-9 and the star key.
- Ring a 10-digit phone number.
- Ring a group of phone numbers simultaneously or in a sequence.
- Transfer to an agent’s extension number.
- Go to a customized call queue that can ring groups of agents in multiple types of predefined orders. Callers will have the option of waiting in the queue, with music on hold, for the next available agent.
- Go to a voice mailbox.
- Go to a say by name or dial by name company directory.
- Attend a conference call.
- Play a recorded message.
- Repeat the main menu.
- Allow users of the system to check for new messages in their voicemail.
- Go to a sub-menu with the same menu flexibility.
Each time a caller is transferred they will be placed on hold and hear music and/or promotions while they wait for their destination. The music on hold can be music from our selection of tunes, a music file that you upload to the system or special promotion on hold presentations with or without background music. You can create promotion on hold messages yourself or we can assist you with the production. If you would like to read examples of service or listen to examples of popular main menu scripts, please visit our Voice Talent Hold Music Studio page.
The Agent Experience
Here at Moraltel Secure, we’ve worked extremely hard to get your phone audio to carry perfect call clarity, so you and your staff can conduct clear and uninterrupted business conversations. In addition to perfect call clarity, Moraltel Phone System provides each of your agents with numerous call handling capabilities.
Each of your agents can:
- Receive calls from anyone in the United States or Canada. Receiving calls from other international areas is an unlockable feature. Calls can be answered from multiple devices such a as the handset of your desk phone, call pop up on your computer screen with a headset, or the Moraltel Mobile App.
- Place outbound calls to anyone in the United States or Canada using their desk phone, softphone or Moraltel Mobile App.
- Transfer calls to or receive calls from other agents within the organization using a blind or attended call transfer.
- Place callers on hold with music or promotion on hold.
- Listen to voicemail via their desk phone, voicemail to email delivery or user portal account.
Other tools include:
- Team Chat among staff.
- Business SMS. This feature can be added for agents in your organization to use.
- Create or attend video meetings at any time.
Moraltel Phone System will provide the simplicity and versatility that today’s workforce expects from contemporary phone systems.
Cost-Effective
With Moraltel Secure, there are never per minute fees for inbound or outbound calls. All Moraltel local phone numbers with your area code include unlimited inbound minute usage, and also include unlimited outbound calling to the United States and Canada, all free of charge. You will pay one low monthly fee for each agent and never worry about paying a per minute fee for usage. Toll-Free numbers are available for a small additional fee. Each Moraltel Phone System agent will be accessible from your new phone system’s main menu, have Class 5 phone features and UCaaS at a reasonable cost when compared to fees that other phone companies ask for.
Moraltel Phone System equips you and your agents with flawless phone system architecture, so the telecommunications aspects of your business do not get in the way of your profits. Our pricing structure enables bulk discounts starting at 10+ users. We also offer annual pricing discounts when paying for one year of service. To view the Moraltel Phone System pricing structure, please visit our Pricing Page.
VoIP Desk Phones
Our VoIP phones are contemporary, state of the art desk phones from leading VoIP phone manufacturers such as Polycom, Yealink and Grandstream. Our VoIP Phone Store offers some of the most popular models at very competitive prices. Our phones are built with features and functionality to exceed the expectations set by small businesses, call centers as well as at home entrepreneurs. Any of the equipment offered at our VoIP Phone Store comes with a 30-day money back guarantee.
The Softphone Challenge
The Moraltel Softphone enables you to use your business phone from your desktop or laptop computer. Softphones are very popular among call centers and also becoming popular among small businesses and the at home entrepreneur. When it comes to saving money on hardware VoIP phones, nothing does it better than the Moraltel Softphone. Here at Moraltel Secure, our sales team consists of telecommunications consultants. When consulting potential new customers, we recommend they first test our softphone to make and receive business calls as opposed to using our desk phones.
Some softphone benefits are:
- You don’t have to purchase new desk phones or pay a monthly phone rental fee. Using the Softphone avoids the expense of purchasing new desk phones or continuously paying a monthly phone rental fee month after month. The softphone comes free with the service and can be installed right away.
- You don’t have to wait for new desk phones to arrive to start using the service. All you need is a headset and you and your staff can start making and receiving calls right away. After logging into your Moraltel Secure account, you can access your Softphone. Most people already have a headset. However, if you do not currently have a headset, you can quickly visit your nearest electronics store or the electronics department in a department store. For example: Best Buy, Walmart, Target or do a Google search for “electronics store” for other stores in your area. You can purchase an efficient headset in the range of just $15-$35. When arriving at the retailer or performing a search on the internet, you want to ask for or use the keyword “usb headset with a microphone”.
- The Softphone provides crystal clear phone audio that always exceeds expectations. If you’re experiencing poor phone conversation audio with your existing phone system, the Softphone is always a pleasant surprise. If you’re looking for reliable and quality phone audio performance, relief is on its way!
Softphone or Desk phone?
Let us help you decide. Call 1-844-200-5171.
For many of our business customers, VoIP desk phones are the right solution. Sometimes they prefer agents in their office to pick up the handset to begin talking. VoIP desk phones are the preferred choice for many small to medium sized office environments as well as the homebased entrepreneur. However, when we consult undecided customers that need direction or advice, the Softphone often times works efficiently for them. Whether you’re a small or large call center or a home-based business, you may want to consider using our 7-day free trial service to test the Softphone’s usability. You can start using the Softphone today with no risk or obligation! The free trial service enables you to experience knowledge of why the Softphone is preferred in some small business and call center environments. To test using the free Softphone you’ll need to set up a Moraltel Phone System Free Trial Service account. To activate a Moraltel Phone System Free Trial Service account, visit our Pricing Page and click Free Trial.
Visit our ConnectUC page or Download the ConnectUC Datasheet.
If you have initial questions and would like to first speak with a Moraltel Secure consultant, call 1-844-200-5171.
Microsoft Teams Integration
Our Teams Connector connects Microsoft Teams to your Moraltel Phone System phone system. It converts Microsoft Teams into a fully functional softphone. You will conveniently access all of your Moraltel Phone System phone system features and functionality directly through the Teams Application while using desktop or mobile devices. If your workforce is already using Microsoft teams as a collaboration tool, the Teams Connector is an excellent add-on service for agents to place and receive calls. Management in your organization will take advantage of advanced phone system features that are essential for supervisors such as live call monitoring, whisper, barge, call queue management and real-time statistics.
CRM Integrations
Moraltel Phone System knows how important it is to prepare for and log important information from incoming calls. Moraltel Phone System integrates with numerous popular CRM programs by using Moraltel CRM Connector. These CRM programs include Salesforce, HubSpot and many more. Whether you’re new to CRM, or you currently use CRM with existing data, Moraltel Phone System cohesively joins into your new or existing CRM program easily and quickly. With screen pop for incoming calls and click-to-call that dials client and customer phone numbers listed in your CRM program, you and your agents will not miss a beat. For more information, visit our CRM Integrations Page or read the CRM Datasheet.
