Phone Menu Interactive User Portal Screenshots
Answering Rules
From this page you can create answering rules to ring one or more 10-digit phone numbers or extension numbers in a sequence or simultaneously. In this screenshot, you see two answering rules. The active answering rule always forwards to an outside number. The other answering rule has a customized ringing strategy. If you click the blue “Add Rule” icon on the right side of your screen, you can create more answering rules and set up time frames that automatically toggle the rules on a schedule that you specify.
Music on Hold
When callers are transferred to a call queue, Moraltel Phone System provides default music to be played to the caller while they’re waiting on hold. However, you may change the music by uploading your own .mp3 or .wav audio files. You can upload numerous tunes and have them play randomly or in a sequence. Another popular idea is to upload your own “Promotion on Hold” messages, whereas you give verbal commercial messages about your products or services.
Voicemail Inbox
As a Phone Menu Interactive subscriber, you will have your own separate voice mailbox for your business calls. You will have your own voicemail pin code and user portal login information. If you miss a call, the caller can leave a message. When someone leaves a message, it can be automatically copied to your email address with an audio file attachment. The message will also be stored in your user portal’s voicemail inbox for you to listen to or download.
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Generate History Reports
After logging into the user portal, if you click “Reporting”, you will see recent calls and you’ll be able to generate a report for a date range you specify. You can generate a report for all users or individual users. If you want to export the call detail to an Excel file, you can do so by clicking the “Export” button on the right side of your screen. Each of the other users under you can also generate a call detail report for their individual extension after logging into their user portal account.
Time Frames
Moraltel Phone System makes it very simple to schedule an auto attendant greeting to automatically become active at times you specify. This is accomplished by creating a “Time Frame”. You can set up a time frame to be active at specified days of the week and specified times of each day. Your business hours greeting will be active when you’re ready for incoming calls and your night greeting will be active after business hours informing callers “…the office is now closed…leave a message or visit our website for more information”. Your agents can also create Time Frames to be used with the Answering Rules in their User Extension. Time Frames can automatically know when to toggle between call forwarding numbers or other destinations at the time they specify.
Listen to Call Recordings
While viewing call detail reports in the user portal, each conversation listed in the report will have a clickable icon that says “Listen” when hovering over it with your mouse. After clicking the icon, you can hear the entire conversation for the call. There is also the option to download and save the .wav audio file to your computer. Each recorded call is available for 2 weeks.
Are you a Home-Based or Mobile Solopreneur, or soon will be? Are you a leader over a Mobile Workforce?
In order to convert inquiries into new sales, or to retain business relationships with existing clients,
you have to appear to be an established, thriving, professional business.
Phone Menu Interactive makes it easy to give your business the corporate image it needs.
The Phone Menu Interactive Free Trial allows you to use the service free of charge for 7 days.
You can set up a Free Trial Service by visiting our Pricing page.