A broad range of contact options equals greater awareness for your business.
Contact Center gravitates a flow of continuous connectivity to match the intensity of today’s internet businesses. A Moraltel Dedicated Account Manager is ready to help you maximize interactions through various channels.
Moraltel Contact Center Overview
Contact Center helps maximize the accessibility of people trying to reach your business or organization. Phone sales alone are not enough for today’s internet businesses. Live Chat, SMS, Email and Social Media are additional communication channels that significantly convert inquiries into new customers.
Your existing customers can also utilize these methods for contacting agents in your business or organization for customer service or tech support. Live Chat, SMS, Email and Social Media are communication channels that should not be ignored.
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For more information, continue reading below or call a
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Introducing Moraltel Contact Center
Multiple Communication Channels:
The nature of a Contact Center consists of interactions. Interactions are initiated by customers, clients, prospects and patrons who are transferred to agents using multiple communication channels.
Communication Channels include:
- Voice
- Live Chat
- SMS
- Social Media
A video will be provided for this area in the future.
You can create queues for each of the channels you plan to use. Each agent in your business or organization can be mixed and matched into channels that you specify. You can have hundreds or thousands of agents, or as few as just one or two agents. After agents are assigned to channels, Contact Center auto coordinates the flow of live incoming interactions. Jane Doe in your business and the team that works with her can be assigned to all channels because of their experience. Meanwhile, other agents, for example, part timers and remote workers can be assigned to 1 or 2 channels, such as emails in the queue that need to be responded to, SMS or live chat inquiries from your website that have customers standing by. Channels that agents are assigned to can be changed on the fly, at any time by users who are assigned an “Admin” user role.
More Sales and Better Customer Relationships
New prospects being able to contact you when phone lines are busy can make the difference. This can help them avoid going elsewhere for the product or service you sell. Existing customers will be flattered because they can easily contact a business or organization that they rely on. Moraltel Contact Center is a must have for sales and customer retention.
Centralized Dashboard
Contact Center provides Centralized convenience with all the tools that administrators and managers will need for Contact Center management and rapid communication. Manage agents and multiple communication channels through one centralized dashboard. Also, shown on the right side of this image is the Agent Experience window. The Agent Experience provides agents with a Centralized Dashboard that allows them to join or initiate interactions conveniently and quickly. The Moraltel Contact Center Dashboard and Agent Experience presents a contemporary appearance that helps you, as well as the managers and agents working under you feel in control and productive.
Customization
The needs of a Contact Center require versatility. Settings and functionality of each channel need to carry a wide range of capabilities. This is necessary for the many types of agents and departments in the organization. Everything from agent skill level to special projects, Moraltel Contact Center carries customization to handle any type of incoming and outgoing interactions scenario that you can imagine. Every aspect of Moraltel Contact Center can be tweaked to your specifications. If help is needed, Moraltel Contact Center contains an extensive knowledge base, and you’ll also have a dedicated account manager that will detail answers to any questions you have.
Scalability
As your business grows so does Moraltel Contact Center. We know you’re an internet business and the sky is the limit for you. If you have only 5 agents, we’re aware of your potential to grow to 20, 100 or even over 1,000 agents. Moraltel Contact Center was designed to handle the relentless call volume and interactions received by today’s internet businesses. Right now, we have some businesses and organizations with over 1,000 agents, and Moraltel Contact Center continues to provide performance and reliability to match the demand of people attempting to communicate with your business through multiple channels.
Secure
SRTP encrypts the voice audio of each call for softphones in your Contact Center. SRTP protects softphone conversations without sacrificing voice quality. All audio is encoded and transmitted as encrypted data packets to ensure the utmost privacy. The goal of our engineers was to make voice calls completely eavesdrop proof. Moraltel Secure has been able to accomplish this with SRTP.
Learn More About Phone System Security.