Moraltel Call Center provides an array
of agent monitoring tools.
Listen to live conversations of your agents
assisting customers. Also, view real-time
statistics for moderate to hight traffic call flows.
Moraltel Call Center Overview
Moraltel Call Center carries agent monitoring tools, as well as real-time call queue and agent statistics.
Moraltel Call Center empowers Call Center Supervisors with all the necessary tools for complete call center success.
As a Moraltel Call Center account holder, you’ll also be able to use Moraltel Phone System its entirety. For example, if you have 100 Moraltel Call Center agents, you can toggle on or off and adjust any of the features and functionality from the Moraltel Phone System service at any time.
If you’re going to set up a Moraltel Call Center account, we recommend that you also visit the Moraltel Phone System section of this website.
Continue reading below for more information about Call Center.
Introducing Moraltel Call Center
Managing a call center has never gotten easier. Moraltel Call Center is a full featured phone system created for small or large call centers. Whether your call center has just 5 agents, 100 or 1,000 agents, Moraltel Call Center has what it takes to live up to the expectations of call center management. The Moraltel Call Center approach is simplistic, but also extremely thorough. As a call center supervisor, you’ll have all the necessary tools to manage high call volume. Moraltel Call Center was created so you and your call center agents can sustain a healthy and uninterrupted call flow.
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Live Call Monitoring Tools
Some of the most popular tools utilized by Moraltel Call Center supervisors are the “Listen”, “Whisper” and “Join Call” tools. These tools are a must have in Call Centers, and Moraltel Secure makes them easy to use for monitoring any agent in the same office or remotely. The Call Center Supervisor can monitor agents who work from home as well as agents working at another site, for example, another location of the business or a branch across the country. Moraltel Call Center Live Call Monitoring tools are useful for quality assurance, training or coaching agents.
Call Center Reports & Real-Time Statistics
You can generate Call Center Reports for date ranges you specify, and these reports enable you to carefully examine the performance and output for groups of agents, specified agents, special projects or ad campaigns in your business or organization. This allows you to maintain the efficiency of call flows and costs associated with your call center.
Also included are Real-Time Statistics that provide essential information for moderate to high traffic call centers. Real-Time Statistics reveal the productivity and speed of agents, how long and how many callers are waiting on hold. With these live Stats, you’ll understand what adjustments currently need to be made in your live call center to solve potentially critical issues before they happen.