Moraltel Call Center provides an array
of agent monitoring tools.
Listen to live conversations of your agents assisting customers. Also, view real-time statistics for moderate to hight traffic call flows.
Moraltel Call Center Examples of Service
As “Source One National Bank” continues to prosper, they’re looking for a reliable phone system to match their success.
Source One National bank is looking for a reliable phone system that will maintain operability as they expand and acquire a considerable number of accounts and reputability nationwide.
- Welcome to Source One National. Your Source for reliable banking solutions!
- Please listen closely as these menu options may have recently changed.
- If you know the extension of the person you wish to reach, you may enter it at any time. Or…
- For our automated telephone banking system, Say or Press 1.
- For Personal Banking, Say or Press 2
- For Business Banking, Say or Press 3
- For Online or Mobile Banking Questions, Say or Press 4
- For Questions regarding a Loan, Say or Press 5
- To speak with the Operator, Say Operator or press 0.
- To repeat these menu options, please hold the line.
- Thank you again for calling Source One National!
Source One National is a bank that’s rapidly experiencing growth and opening new branches in the Northeastern and Southwestern areas of the United States. They also have a strong internet presence that attracts credit card accounts from around the country.
Reliability, audio quality and security were key factors for selecting a new phone system. Source One National decided to process incoming and outgoing phone calls utilizing Moraltel Call Center for sales, customer service and quality assurance.
Each Source One National branch averages a combination of 4-11 bank tellers and loan specialists during business hours.
The account administrator that opened the Moraltel Call Center account is able to oversee phone system activity at each branch as well as the main customer service center.
Owner of "Priority Web Advocates" needs to monitor phone conversations of remote at home employees.
“Priority Web Advocates” is a web design company that was started by a husband and wife who initially ran the business with just each other.
- “Thank you for calling Priority Web Advocates.
- This call may be recorded for training and quality assurance.
- If you know your party’s extension number, you can enter it at any time. Or…
- To speak with a web design specialist, Say or Press 1
- To speak with a web hosting agent, Say or Press 2
- For an Employee Directory, Say Directory or Press 3
- To repeat this menu, Say or Press 4
- Please make your selection now.
Due to receiving heavy inquiries from numerous potential clients, this husband-and-wife team decided to orchestrate hiring helpers with web design expertise who are willing to work at home.
In just 1 year, they grew from 2 web designers to 14 web designers and each of them work 4-8 hours per day. Each web designer in their company juggles about 1-2 clients throughout the workweek. They accept projects from businesses around the country and other parts of the world. Some clients come from word-of-mouth referrals.
At times, each web designer communicate by phone with clients as these clients express special web design and development needs. Eventually, the owner of Priority Web Advocates saw it necessary to monitor the incoming and outgoing phone calls of their workers. This can easily be accomplished by utilizing Moraltel Call Center. Moraltel Call Center allows supervisors to eavesdrop, secretly whisper or bar join live phone conversations of employees discussing project details with clients.
- Eavesdrop – Allows you to listen to the conversation without the employee or client knowing it.
- Whisper – Allows you to say something to your employee without the client hearing it.
- Join – Allows you to instantly participate in a three-party conference with you, the employee and the client.
Not only can the supervisor eavesdrop on live conversations, if he’s out of the office he can return back to the office and listen to recordings of the conversations as well.
He assigned each of his workers a 4-digit extension number that clients can enter while hearing the main menu after dialing the company’s toll-free phone number.
The owner of Priority Web Advocates understands how important it is to communicate well with clients. Everything from the initial consultation to building a strong ongoing project relationship, he takes very seriously from the start to the end of the project. He continues to use Moraltel Call Center and considers it to be an excellent tool for coaching and ensuring quality customer service.
Thank you for visiting the Moraltel Call Center Examples of Service page. We also want to invite you to visit our Voice Talent Hold Music Studio page. Our Voice Talent Hold Music Studio showcases main menu scripts from professional voice talent artists, life-like text-to-speech characters, an array of music on hold tunes and promotion on hold sample scripts. Our Voice Talent Hold Music Studio allows you to listen to numerous sample recordings so you’ll understand how your company should sound to clients and customers that call you.