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Moraltel Phone System Screenshots
Auto Attendants Page
After clicking “Auto Attendants” you will arrive to this page. On the right side of your screen, you’ll see 10 phone keys which include 0-9 and the STAR key. Each key can be customized to perform different functions, such as ring a phone number, ring a group of phone numbers, transfer to a user’s extension, go to a call queue, go to a dial by name directory, go to a conference call, play a recorded message, go to a voice mailbox, or a submenu with the same menu customization. You can also record your main menu options by uploading an audio file from your computer or by recording the script through your phone.
User Extensions List
After logging in, if you click “Users” you will be taken to this page. As the account administrator, you’ll have access to this list of all your user extensions. You can have as few as one, ten, one hundred, or even a thousand users in your office or organization. This screenshot shows a test account that contains a list of multiple user extensions. Each listing provides the extension number and name of the user. If you like, you can also give the extension number a department name. This is optional. From this screen you’re able to add or delete users and you also have the option to import a bulk number of users with or without VoIP phones from an excel file.
Voicemail Inbox
Each user extension number will have their own voice mailbox. Each user will have their own user portal login information and phone voicemail pin code. If you miss a call, the caller can leave a message. When someone leaves a message, it can be automatically copied to your email address with audio file attachment. The message will also be stored in your user portal’s voicemail inbox for you to listen to or download.
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Music on Hold
When callers are transferred to a call queue, Moraltel Phone System provides default music to be played to the caller while they’re waiting on hold. However, you may change the music by uploading your own .mp3 or .wav audio files. You can upload numerous tunes and have them play randomly or in a sequence. Another popular idea is to upload your own “Promotion on Hold” messages, whereas you give verbal commercial messages about your products or services.
Generate History Reports
After logging into the user portal, if you click “Reporting”, you will see recent calls and you’ll be able to generate a report for a date range you specify. You can generate a report for all users or individual users. If you want to export the call detail to an Excel file, you can do so by clicking the “Export” button on the right side of your screen. Each of the other users under you can also generate a call detail report for their individual extension after logging into their user portal account.
Listen to Call Recordings
While viewing call detail reports in the user portal, each conversation listed in the report will have a clickable icon that says “Listen” when hovering over it with your mouse. After clicking the icon, you can hear the entire conversation for the call. There is also the option to download and save the .wav audio file to your computer. Each recorded call is available for 2 weeks.
Time Frames
Moraltel Phone System makes it very simple to schedule an auto attendant greeting to automatically become active at times you specify. This is accomplished by creating a “Time Frame”. You can set up a time frame to be active at specified days of the week and specified times of each day. Your business hours greeting will be active when you’re ready for incoming calls and your night greeting will be active after business hours informing callers “…the office is now closed…leave a message or visit our website for more information”. Your agents can also create Time Frames to be used with the Answering Rules in their User Extension. Time Frames can automatically know when to toggle between call forwarding numbers or other destinations at the time they specify.
Answering Rules
From this page you can create answering rules to ring one or more 10 digit phone numbers or extension numbers in a sequence or simultaneously. In this screenshot, you see two answering rules. The active answering rule always forwards to an outside number. The other answering rule has a customized ringing strategy. If you click the blue “Add Rule” icon on the right side of your screen, you can create more answering rules and set up time frames that automatically toggle the rules on a schedule that you specify.
Call Queues
The Call Queue feature allows an Office Manager or Site Manager to manage high traffic call flows. You will benefit from Call Queues if you prefer to not force callers to leave a message. Moraltel Phone System makes it possible for callers to listen to music or promotion on hold for a length of time that you specify. You can allow them to hold, for example, 2, 5 or 10 minutes to see if you or another member of your staff will be freed to answer the call. The three tabs you see in this screenshot provide various settings that enable you to create the perfect call flow. Moraltel Phone System Call Queues is use mostly by enterprises and small to medium sized businesses. However, if you’re a home-based business, you also can benefit from Call Queues if you’re tired of sending callers to voicemail.
Conferencing
Moraltel Phone System includes a conference bridge that allows people inside and outside the company to participate in a conference call. You can connect a toll-free or local number to the conference and assign participants a pin number to join the conference after they call. At the bottom of this page, you can edit settings, such as whether to prompt participants for their name or whether to announce their arrivals or departures.